These restrictions apply to every coupon, unless otherwise specified in the coupon's details:
- Not valid for cash back.
- Not valid with other offers or promotions.
- Must be used in one visit.
- May be purchased as a gift.
- Does not cover tax.
- Does not cover gratuity. Tipping on the full amount of the pre-discounted bill is always appreciated!
How it all goes down.
1. Everyday we feature an offer and stock our marketplace with sweet deals that are almost too good to be true. They're not. And yes, even if you missed an email, you can almost always buy the deal in our marketplace.
2. And…that's it! Within 10 minutes of your purchase, we'll email you a certificate to print and bring to the business or present your deal using the SweetJack app on your iPhone or Android.
Wanna see for yourself? Check out today's awesome offer!
Pleased to Meet You
Does it cost anything to join SweetJack?
No way! Sign up for SweetJack’s great deals for FREE. Do it. Join now.
Is Jack a real dog?
Yes and no. Jack’s a dog we all know and love—either from our own pups or past four-legged friends. He’s friendly, curious and loves making people happy. If we’re getting technical about it, he’s a Jack Russell terrier.
You guys are hilarious. How do I keep up with all the SweetJack happenings?
Oh, stop. You’re making us blush. Jack’s a busy dog, digging up deals and the best of your city. Get social to keep up with him on Facebook and Twitter.
I can’t get enough of your ridiculously cute jingle.
Us either. Still running through your head on repeat? Good.
Want to play it for all your friends for your own Jack-ified karaoke? We're happy to help. Play the jingle here.
Jack’s really taken with himself and his newfound fame and would love to know if you’ve been humming about him at work, in the shower and on your drive home.
I just bought an offer. Now what?
Within 10 minutes of your purchase, we’ll email you a certificate to print and bring to the business. Or, present your offer electronically using the SweetJack app on your iPhone or Android. To view your purchases, you can also check your account under “My Purchases” on the SweetJack app.
You bought a deal and you never got your certificate. What gives?
Check your Junk/SPAM email folders. It’s possible your certificate is there and waiting for you! Or log into your SweetJack account, click on Account, and in the "PRINT" column, click the voucher you wish to print.
Is my personal information safe?
No offers are being featured in my city yet. When will you have deals in my city?
Hurry! Sign up and get your friends to sign up too—the more people we have in your city, the faster we’ll be able to bring the awesomeness to your neck of the woods. Bonus—if you sign up with us now, we’ll make sure you’re the first to know when we move into town.
Do I get charged as soon as I buy my deal?
Yes, almost immediately. We'll email you a notification with a proof of purchase when the charge goes through.
You're Already a Pro
I bought an offer and received my e-certificate. When and how can I use it?
Easy-peasy! Print it and show it to the merchant or present it electronically using the SweetJack app on your iPhone or Android. Don't forget to check the terms printed on your certificate for information on when it's redeemable (but most are instant). Some merchants may require you to show your ID along with your certificate.
I recommended a deal I bought to all my friends, but I don’t see the credit in my account. What’s up with that?
You won’t receive a credit for the purchase of that deal until any three friends buy that same deal with the referral link that came with your recommendation via email, Facebook, or Twitter.
If I give my e-certificate to a friend will they be able to use it?
They sure will, unless the merchant has specifically indicated otherwise. Check the terms displayed on the deal page, and printed on your certificate.
I'm having problems using or I'm unsatisfied with my e-certificate. What should I do?
You're our top priority. You're the bread to our butter, the ying to our yang and the reason we're in business.
Check out our support center at sweetjack.zendesk.com, email us via firstname.lastname@example.org or call us at 1.888.315.3971 and we'll help you right away.
Why is my credit card statement showing charges that are labeled "Daily Deals Purchase"?
This shows you made a purchase from SweetJack and is meant to help you identify your purchase when you review your credit card statement.
What happens if my SweetJack e-certificate expires?
When a certificate reaches the stated expiration date, it loses its promotional value, which is the total amount you would have received in services or products.
You can still redeem an expired certificate for the price that you paid for five years from the date it was issued, or longer if the laws in your state require it.
What's your refund policy?
SweetJack guarantees your satisfaction with both the promotions we feature and the businesses we represent. We handpick each featured business to tailor to your wants and needs. If we don't meet that promise to you, we want to make sure that you're satisfied with your SweetJack experience.
If you had a negative experience with a business we featured, please let us know. We would be happy to look into your specific situation and see what we can do about it.
If the business you bought your SweetJack for has closed, during the first 60 days after purchase, you'll be offered a refund or SweetJack credit for the cost of your purchase.